Writer's Workbench

Viewing WWB Help and WordUse when WWB is installed on a network drive


Special thanks to HelpScribble.com for this solution...

Microsoft released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM files stored on your own computer). The help file will appear, but instead of the topic text you will see an error message "this page cannot be displayed".

The security patch and its effects are fully described on Microsoft's web site at http://support.microsoft.com/kb/896358

If you trust all the computers on your LAN or intranet (and the people using them), you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
    If this registry subkey does not exist, create it.
  3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
  4. Type MaxAllowedZone, and then press Enter.
  5. Right-click the MaxAllowedZone value, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Quit Registry Editor.

If this solution does not work for you, please see http://support.microsoft.com/kb/896358 for alternatives.


Internet Options

You may also want to go into Internet Options and add your network drive in to the safe/trusted zones and see if that makes a difference.

Click on Options and select the security tab.

Then, click on Local intranet and select Sites.

 

Click on Advanced Click "Advanced"

 

Add Website Add the local drive and folder to "Add this website to the zone"
Converts to UNC network name

After clicking on the "Add" button, the folder name is transposed to the UNC name for the server.  After clicking "close," the WordUse and WWB's help should display properly when installed on that server.


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Last modified 07/26/16